Introduction
This Privacy Policy explains how Seus Ventures LLC, doing business as Seus Peptides ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit seuspeptides.com, create an account, or purchase products through our online store (collectively, the "Site"). By using the Site, you acknowledge this Privacy Policy. If you do not agree, please do not use the Site.
Information we collect
We may collect the following categories of information:
- Identifiers and contact information, such as your name, email address, telephone number, and postal addresses you provide for account registration, order fulfillment, or customer support.
- Commercial information, including products viewed or purchased, order history, and amounts transacted.
- Payment information. Payment card and account details are processed by our payment partners; we do not store full payment card numbers on our servers.
- Internet and device information, such as browser type, general location derived from IP address, pages visited, referring website, and interactions with the Site (for example, items added to a cart or checkout steps completed).
- Communications, including the content of messages you send to our support team.
- Restock and waitlist requests, if you ask to be notified when a product is available again, we collect your email address and the product you selected.
How we use information
We use personal information to:
- Process, fulfill, ship, and support orders
- Create and administer customer accounts
- Send transactional communications, such as order confirmations, password resets, and restock alerts you requested
- Operate, maintain, and improve the Site and our product offerings
- Understand how visitors and customers use the Site
- Protect the Site, our customers, and our business against fraud, abuse, and security threats
- Comply with applicable law and enforce our agreements
We do not sell your personal information for cross-context behavioral advertising.
Website analytics
We use PostHog, a website analytics service provider, to help us understand how the Site is used and to improve performance and customer experience. PostHog processes information on our behalf as a service provider and not for its own advertising purposes.
- For visitors who are not signed in, we use privacy-oriented measurement that does not place advertising identifiers in your browser for analytics purposes.
- For signed-in customers, we may associate Site activity with your account using the information you provide to us, as described at registration and sign-in.
- When you place an order, our systems may also record order-related events for business reporting, such as order confirmation and line-item details.
We do not use session replay or automated recording of every click on the Site. For more information about PostHog's practices, see PostHog's privacy policy.
Service providers
We share information with third parties that perform services for us, including:
- PostHog (website analytics)
- Resend (transactional email delivery)
- Payment processors that handle transactions you initiate, which may include PayPal, Bankful (credit and debit cards), and BTCPay when offered at checkout
- Google, if you choose to sign in with Google
- Hosting, cloud storage, and content delivery providers that operate the Site and deliver product images
These providers are authorized to use personal information only as needed to perform services for us, subject to contractual and legal obligations. Payment and sign-in providers may also collect information under their own privacy policies when you use their services.
Cookies and similar technologies
We use cookies and similar technologies as follows:
- Strictly necessary. These are required to operate the Site, including keeping you signed in, maintaining your shopping cart, completing checkout, and protecting against abuse. They are typically retained for up to seven days or for the duration of your session.
- Preferences. If you set a language or locale preference, we may store that choice for your convenience.
- Age confirmation. After you confirm that you meet our age requirement, we may store a confirmation in your browser so we do not ask again on each visit. This is not used for advertising.
- Analytics. As described in the Website analytics section above. We do not display a separate cookie banner for our analytics provider.
You can adjust cookie settings in your browser. Disabling strictly necessary cookies may prevent you from using certain features, including checkout and account access.
How long we keep information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including maintaining order and account records, unless a longer retention period is required or permitted by law (for example, tax, accounting, or dispute resolution). Analytics data is retained according to our configuration with our analytics provider.
Your choices and privacy rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information we hold about you, or to object to particular processing. Residents of California may have additional rights under the California Consumer Privacy Act, as amended, including the right to know what categories of information we collect and the right to opt out of the sale or sharing of personal information. We do not sell personal information for cross-context behavioral advertising.
To submit a privacy request, contact us at support@seuspeptides.com. We may need to verify your identity before responding. Mailing address for written requests: Seus Peptides, 1207 Delaware Ave, Suite 3148, Wilmington, DE 19806.
Security
We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children
The Site is intended for individuals who are at least twenty-one (21) years of age. We do not knowingly collect personal information from anyone under 21. If you believe we have collected such information, please contact us and we will take appropriate steps to delete it.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was last revised. Material changes may be posted on the Site or, where appropriate, communicated by email.
Related policies
Contact us
Questions about this Privacy Policy may be directed to support@seuspeptides.com or by mail to: Seus Peptides, 1207 Delaware Ave, Suite 3148, Wilmington, DE 19806. You can also reach our customer support at +1 (302) 209-8289.